Refund & Return Policy

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Refund & Return Policy

We offer a 30-day return window from the date of delivery.

Eligibility

To qualify for a return:

• Item      must be unused, uninstalled, and in original condition
• Must      include all original packaging, accessories, and documentation
• Proof      of purchase is required

We reserve the right to reject returns that show signs of use, installation, or damage not caused by us.

Return Authorization Required

All returns must be approved in advance.

To request a return, contact:
info@onetruehope.net

Returns sent without authorization will be refused and returned to the sender.

Return Shipping & Fees

• Customers      are responsible for return shipping unless the item is defective or      incorrect
• Approved      returns may be subject to a restocking fee of up to 20%
• Original      shipping costs are non-refundable

Damaged, Defective, or Incorrect Items (DOA)

If your item arrives damaged, defective, or incorrect:

• Notify      us within 5 days of delivery
• We      will cover return shipping and provide a replacement or full refund

Failure to report within this window may result in denial of the claim.

Non-Returnable Items

We do not accept returns for:

• Opened      or used items
• Special      orders or custom products
• Clearance      or final sale items
• Gift      cards
• Hazardous      materials

Exchanges

We do not process direct exchanges.
To obtain a different item, place a new order and return the original item (if eligible).

Refund Processing

• Returns      are inspected upon receipt
• Approved      refunds are issued to the original payment method within 5–10 business      days
• Shipping      fees are non-refundable

Abuse & Fraud Prevention

We reserve the right to:

• Refuse      returns from customers with excessive return activity
• Charge      additional fees for damaged or incomplete returns